Privacy Policy

BandstandHUB ("we," "us," or "our") operates the website located at www.bandstandhub.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our platform.

By accessing or using BandstandHUB, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our platform.

We may update this Privacy Policy from time to time. Continued use of the platform following any changes constitutes acceptance of those changes.

We collect information you provide directly, information generated by your use of the platform, and information from third-party sources where applicable.

Information you provide:

• Account registration details — name, email address, password
• Profile information — bio, genre, photos, social media links, business details
• Listing content — venue details, gig listings, service descriptions
• Communications — messages submitted via contact forms or support requests
• Payment information — processed securely via third-party payment providers; we do not store full card details

Information collected automatically:

• Usage data — pages visited, features used, search queries, time spent
• Device and browser information — IP address, browser type, operating system
• Location data — city or region, where permitted and relevant to your search
• Cookies and similar tracking technologies — see Section 03 below

BandstandHUB uses cookies and similar technologies to operate the platform, remember your preferences, and improve your experience.

Types of cookies we use:

• Essential cookies — required for core site functionality such as logging in and maintaining session state
• Preference cookies — remember your settings and personalisation choices
• Analytics cookies — help us understand how the platform is used so we can improve it
• Third-party cookies — set by partners such as advertising networks or analytics providers

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

We use the information we collect to operate, maintain, and improve BandstandHUB, and to provide you with the services you request.

Specifically, we use your information to:

• Create and manage your account and profile
• Display your listings to other users in search results and directories
• Process subscription payments and manage billing
• Send service-related communications — confirmations, receipts, account notifications
• Send platform updates, new features, or relevant offers (you may opt out at any time)
• Monitor platform activity and enforce our Terms & Conditions
• Analyse usage patterns to improve platform performance and user experience
• Comply with applicable legal obligations

We do not sell your personal information to third parties.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted third parties who assist us in operating the platform, such as payment processors, email delivery services, and analytics providers. These parties are contractually obligated to keep your information confidential.
• Public profile information — information you add to a public listing (artist bio, venue details, service description) is visible to all platform users by design.
• Legal requirements — if required by law, court order, or governmental authority, we may disclose information as necessary.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We retain your personal information for as long as your account is active or as needed to provide you with services. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required to retain it for legal, tax, or regulatory purposes.

Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data, subject to legal obligations
• Portability — request a copy of your data in a structured, machine-readable format
• Objection — object to certain types of processing, including direct marketing
• Withdrawal of consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at our contact page. We will respond within a reasonable timeframe in accordance with applicable law.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

These measures include encrypted data transmission (HTTPS), secure password storage, and restricted access to personal data within our team. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately.

BandstandHUB may contain links to external websites, artist social profiles, venue websites, or other third-party services. These are provided for convenience and do not constitute an endorsement.

We have no control over the content or privacy practices of third-party sites and are not responsible for their policies. We encourage you to review the privacy policy of any external site you visit.

BandstandHUB is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of BandstandHUB after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch via our contact page.

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